Do you need help with your tour? Do you have any question? Do you have a problem booking your tour? Check our frequently asked questions or write to us and we will answer you as soon as possible.

 

Frequent questions

We recommend you arrive to the meeting point 10 to 15 minutes in advance, because sometimes due to lack of knowledge of the traffic, streets, distance or the operation of the public transportation in the city where the tourist experience is being made, it usually takes longer than expected to get to the meeting point of the tour, delaying the other participants or the guide.

In case that for your tour the guide is picking you up at your hotel or at a certain point by car, we suggest you to go to the bathroom, buy anything you need for the tour and be ready 10 minutes before the agreed time.

Although no place in the world is exempt from accidents of a dangerous nature, the places where the tours we offer on this page are made are pretty crowded and touristic, so they have a lot of security in the surroundings and there are no situations in which the visitors are in danger.

In some of the places we do the tours there are ATMs but we suggest withdrawing money before the tour (in case of needed or that you are paying the guide in cash) since this could delay the start or in case of not finding one it could cause inconveniences.

Although every tour has a certain number of materials that are recommended to take there are some things that in general it is better to have planned before going on a tour, First of all wear comfortable clothes because they are mostly tours where you walk a lot and it can be uncomfortable to do it with inappropriate clothing, umbrella or sunscreen as in Colombia the weather is usually very changeable and finally a snack and water to hydrate in case of feeling tired or fatigued in some part of the journey due to hunger or dehydration.

If you are going to cancel a tour, doing at least 2 hours in advance is requested, in that way neither the guide and the company will be affected with mobility problems or cancellation of any other relevant event for the tour.

    A base de 17 evaluaciones.
    Radhika
    Radhika
    Julio 17, 2021.
    A wonderful engaging tour!A wonderful engaging tour! Our tour guide Esteban was helpful and accommodating. He started our tour at an earlier, more convenient time. He was informative about the history of all the graffiti work (and patient with all my shopping stops and photos). He was fluent in English and patient with all our follow up questions.
    Liam
    Liam
    Febrero 23, 2020.
    Awesome tour and guide - historical insight and personal experiencesWe had the best experience with Esteban. The tour had the perfect blend of rich historical insights and Esteban’s own first hand personal experiences. He was incredibly open, taking us to his grandmothers house for a lemonade where he shared his family’s story. Would 100% recommend!
    pierinaha
    pierinaha
    Febrero 19, 2020.
    Fantastischer, lokaler Guide mit viel Passion für seinen Beruf!Unser Guide für diese Tour war Estevan, der selber in der Comuna 13 grossgeworden ist und heute noch dort lebt. Ein unglaublich authentisch, junger Kerl, der diesen Job mit grosser Leidenschaft ausübt. Bei einem Besuch im Haus seiner Grossmutter (die auch anwesend war) erhielten wir eine Erfrischung und erfuhren imWohnzimmer ihre tragische Lebensgeschichte. Wir klebten während der ganzen Tour an Estevans Lippen. Später gab es noch eine Mango-Eis und eine Top-Aussicht. Danke, für die tolle Erfahrung!
    Himanshu G
    Himanshu G
    Enero 23, 2020.
    Must visit tourEsteban gives a very passionate tour . One of the best tour guides I have seen. You will connect with his story as well
    Trish
    Trish
    Enero 15, 2020.
    Fantastic Tour with a great guideEsteban was a wonderful tour guide and gave us a great historical tour of Communa 13 (beyond just the graffiti, although we saw quite a bit of that as well). He grew up in Communa 13 so was able to talk about his personal experience. We got snacks along the tour and got to hear a lot about Esteban's personal family story (including meeting his grandmother). Overall, it was an amazing tour and I would highly recommend it!
    Choman A
    Choman A
    Enero 7, 2020.
    Yearly vacation tripGreat vacation to Colombia going to Bogata, Madelin and Cartagena. This trip was awesome, but Madelin was exceptional. I had a trip going the Comona 13 was incredible with my tour guy Esteban. This guy is amazing he knows about the history, show you around and take to every historical point. It was great to meet his grandma who she was the first 20 person who moved to the Comona 13 back the 80’s. This is a must to see with Esteban.
    Sity Philavong
    Sity Philavong
    Enero 5, 2020.
    Must Do While in MedellínEsteban is the person you want to guide you trough the Comuna 13. He is a local of the neighborhood with a deep understanding of the history of Colombia and rich history in Medellin. We even got a chance to visit his grandmother's home where she provided refreshments to the group. The views of the city is amazing. Everything I was looking for plus more.
    Leo Rubiano
    Leo Rubiano
    Diciembre 28, 2019.
    An excellent tour through Comuna 13This tour was everything I expected. Esteban was an amazing guide - he was extremely knowledgeable and well-informed about the comuna’s history, and happily answered our questions. His intimate experience with the neighborhood lent the tour more weight than usual, and it was great to have his commentary and guidance throughout the few hours we spent on the tour. Highly recommend both the tour and Esteban as a guide! Easily one of the most unique experiences in Medellin
    Shawn W
    Shawn W
    Diciembre 27, 2019.
    Graffiti Tour with EstabanThis tour is an excellent tour, not to mention the tour guide Mr. Esteban. He is an excellent guide with a passion about the history of the community. His English is superb and his first hand experience makes it feels as if you were present during the time of the rebels. A very touching part of the tour is when he takes you to his grand mothers house who is still alive. They provide you with a nice refreshment and tell you more stories of the rebels and the unfortunate demise of his uncles by the rebels. This tour is a must and I recommend you ask for Esteban. He is very kind, patient and humorous at times.
    Kevoncox
    Kevoncox
    Diciembre 27, 2019.
    Amazing Commune 13 TourMy group of 6 friends all had the pleasure of booking Estabans tour. We were running super later and he did his best to get us to the meeting location by speaking to our taxi driver. He was kind, patience and very knowledgeable about his neighborhood's history. One other guest had a broken leg and he made sure to accommodate that couple during the tour. There was lots of rest areas and time for photos and purchasing trinkets during the tour. The top at his Grandmother's house really helpedy group connect to the people and their hardships. One of the best days of my life. Thank you Estaban.